Refund policy

This policy covers paid GAA Pitch subscriptions sold by Michael Whyte. The free tier costs nothing, so nothing here applies to it.

Changed your mind

You can request a full refund within 30 days of any payment — your first one or a renewal — for any reason at all. You do not need to explain yourself, and we do not ask how much you used the app in the meantime.

If the app did not do what the pricing page said it would, tell us regardless of how long ago you paid. We would rather refund you than have you stay on a plan that is not working.

How to request one

Payments are handled by Paddle, our merchant of record, so refunds go through them. There are two ways to ask:

• Go to paddle.net, find your order using the email address you paid with, and request a refund there. This is the quickest route.
• Or email us at support@gaapitch.com and we will raise it with Paddle for you.

Once approved, the money goes back to the card or account you paid with. Paddle normally completes this within a few working days, though how quickly it appears is up to your bank.

Cancelling instead

Cancelling and refunding are different things. If you cancel a subscription, you keep access until the end of the period you have already paid for and are not billed again — you are not automatically refunded for that period. Cancel any time from Settings → Manage subscription. If you want the current period refunded as well, ask using one of the routes above. Once a full refund goes through, your subscription ends and Coach features switch off, since you are no longer paying for the period they covered. Your sessions and drills stay exactly where they are.

Renewals

Subscriptions renew automatically until cancelled. A renewal you did not expect is covered by the 30-day window above like any other payment, so if a charge catches you out, ask and we will sort it.

When we may decline

We may refuse a refund where an account has been used fraudulently, where refunds are being requested repeatedly as a way of using the paid tier without paying for it, or where the account was closed by us for a serious breach of the terms of service. Nothing in this policy affects the statutory rights you have as a consumer where you live.

Questions

Anything unclear? support@gaapitch.com. A real person reads it.